Contact Us

Contact Us

At Her Purs, we are committed to providing you with a seamless shopping experience and world-class customer service. Your satisfaction means everything to us, and we’re here to ensure that every step of your journey—from browsing to checkout to after-sales support—is smooth and reliable.

Whether you have a question about your order, need guidance on product details, or want to know more about our policies, our team is always ready to assist you.

📞 Customer Support

Our customer support team is available to answer all your queries related to orders, products, or services. We value your time and aim to respond to all messages within 1–2 business days.

💡 Pro Tip: For urgent inquiries, please add “URGENT” in the subject line of your email. This helps our support team prioritize and resolve your request faster.

🔄 Returns & Refunds

We understand that sometimes a product may not meet expectations. That’s why we’ve made our Return & Refund Policy as simple and transparent as possible.

If you’d like to initiate a return, request a refund, or simply want clarification about the process, our team is here to help. Please contact us directly using the details below:

For a faster process, kindly provide your order number and a brief description of the issue in your initial message.

🚚 Shipping & Tracking

Your handbag should reach you on time, in perfect condition. If you’re curious about shipping timelines, delivery updates, or tracking information, please review our Shipping Policy.

Still need help? Our support team can provide you with real-time updates and assistance.

🔒 Privacy & Data Protection

Your trust is important to us. At Her Purs, we take privacy and data protection seriously. If you have concerns about how your information is collected, stored, or used, we encourage you to read our Privacy Policy.

For direct questions or special requests regarding data handling, reach out to us at:

🏢 Business Information

  • Business Name: Her Purs

  • Business Email: support@herpurs.com

  • Business Number: +1 713 519-4568

  • Business Address: 5900 Balcones Drive, Suite 100, Austin, Texas, United States

  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM

  • Customer Support: 24/7

Have any queries?

We're here to help.​

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