At HerPurs, we believe in transparency and want you to feel confident when shopping with us. Below you’ll find answers to some of the most common questions about our products, orders, policies, and services.
currently ships within the United States only.
What are your shipping charges?
We charge a flat $15 shipping fee on all orders, regardless of quantity.
How long does delivery take?
Processing Time: 1–3 business days
Transit Time: 8–11 business days
Total Estimated Delivery Time: 9–14 business days
Delivery times may vary if carriers experience delays or during peak seasons.
Will I receive tracking details?
Yes, once your order ships, you’ll receive a tracking link via email.
Tracking updates may take up to 48 hours to appear after dispatch.
What if my package is delayed?
Delays can happen due to weather, high-volume seasons, or courier issues.
HerPurs will support you with tracking details and updates, but the carrier controls final delivery timing.
⭐ RETURNS, REFUNDS & EXCHANGES
What is your return policy?
You may request a return within 30 days of delivery, as long as the item meets the eligibility conditions in our Return & Refund Policy.
Who pays for return shipping?
HerPurs covers the cost if the issue is our responsibility (wrong item, defective item, damaged before delivery).
Customers cover return shipping (flat $15 deduction) for reasons such as change of mind or ordering the wrong product.
Do you offer exchanges?
Yes — HerPurs accepts product exchanges.
What should I do if I receive a damaged item?
Contact us within 24–48 hours with clear images or video.
After verification, we’ll arrange a return and issue a refund or exchange.
Can I return an item I damaged myself?
No. Items damaged due to customer misuse or mishandling are not eligible for return or refund.
How long does the return process take?
Returned items are inspected within 10 business days of arriving at our facility.
When will I receive my refund?
Refunds are issued within 10 business days after approval.
Your bank or payment provider may require additional processing time.
Do you charge restocking fees?
No — HerPurs does not charge any restocking fees.
⭐ PAYMENTS
What payment methods do you accept?
We accept major credit and debit cards, as well as supported digital payment options.
Available methods appear at checkout.
Is my payment information secure?
Yes. All transactions are processed through encrypted, secure third-party gateways.
HerPurs does not store full card numbers or CVV codes.
When is my payment charged?
Payments are processed immediately when the order is placed.
Why was my payment declined?
Common reasons include incorrect card details, insufficient funds, or bank restrictions.
Check your information or contact your card provider if the issue continues.
⭐ PRIVACY & SECURITY
How is my personal information used?
We use your details only for processing orders, improving our services, and providing customer support.
More details are available in our Privacy Policy.
Do you share my information with third parties?
We do not sell or trade personal information.
We only share necessary data with trusted service providers (e.g., payment processors or shipping partners).
Can I request data deletion?
Yes. Customers can request access, correction, or deletion of their data, as permitted by law.
Does your website use cookies?
Yes. Cookies help improve site performance, remember preferences, and analyze traffic.
You can disable cookies in your browser, but some features may not work correctly.
⭐ Still Need Help?
If you have a question that wasn’t covered here, our support team is happy to assist:
📧 support@herpurs.com
📞 +1 (737) 257-0981
(Mon–Fri, 9 AM to 5 PM, GMT-05:00)
Business Information
Business Name: HerPurs
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Phone: +1 (737) 257-0981
Business Email: support@herpurs.com
Business Address: 5900 Balcones Dr, Austin, Texas 78731, USA