At HerPurs, your satisfaction matters to us. We want every customer to feel confident knowing that if something doesn’t go as expected, our refund process is simple, transparent, and fair. This Refund Policy explains when refunds may be approved, how they are processed, and what you can expect during each step.
When Refunds Are Eligible
Refunds may be approved in the following situations:
You receive a defective or damaged-before-arrival item.
You receive an incorrect product that doesn’t match your order.
Your order is cancelled before it is dispatched.
An approved return arrives back to us within the 30-day return window.
When Refunds Cannot Be Issued
Refunds will not be granted under these circumstances:
The product is damaged due to mishandling, accidents, or misuse after delivery.
Original packaging, tags, accessories, or proof of purchase are missing.
The return request is made after 30 days from delivery.
Items are returned without approval or shipped back without following instructions.
How to Request a Refund
- Contact HerPurs Support
Customers must contact us within 24–48 hours of receiving the item to initiate a refund request.
Clear photos or videos must be provided to help us verify the issue quickly.
- Return Instructions
Once your refund is approved, you’ll receive instructions on how to send the item back.
The return label cost is the customer’s responsibility, except in cases where HerPurs is at fault.
- Inspection Process
After the item arrives at our facility, it will be inspected to confirm the condition.
Refunds are only processed once the product passes inspection.
Refund Processing Timeline
HerPurs initiates the refund within 10 business days after the returned item is inspected and approved.
Depending on your bank or payment provider, it may take an additional up to 10 business days for funds to appear in your account.
A confirmation email will be sent as soon as your refund has been issued.
How Refunds Are Sent
Refunds are always credited back to the original payment method used during checkout.
We do not issue refunds through cash, checks, or gift cards.
For split payments (e.g., partial card + partial gift card), refunds will be distributed proportionally.
Refund Fees & Deductions
When HerPurs Covers the Cost
If the refund is due to an error on our end — such as a damaged product, defective item, or incorrect order — we cover the return cost and issue a full refund.
When the Customer Covers the Cost
If the refund is due to a change of mind, an incorrect item being ordered, or customer-caused damage after delivery, a $15 return shipping deduction (same as the outbound rate) will be applied.
No Restocking Fees
HerPurs does not charge any restocking fees.
Partial Refund Situations
A partial refund may apply if:
Minor accessories are missing.
The product is not in perfect cosmetic condition but still fully functional.
Only a portion of a multi-item order is cancelled or returned.
Customer Responsibilities
To ensure a smooth refund process, customers must:
Submit refund requests within 24–48 hours of delivery.
Provide clear images or videos for verification.
Securely package and return the item to prevent damage during shipping.
Use the return label and shipping method provided in the instructions.
HerPurs Responsibilities
HerPurs is committed to:
Offering clear, timely instructions for returns and refunds.
Covering return costs when we are responsible for the issue.
Processing refunds within the stated timeline.
Keeping customers updated at each stage of the refund process.
Need Help?
If you’re unsure whether your order qualifies for a refund or need guidance during the process, our support team is ready to help.
📧 support@herpurs.com
Business Information
Business Name: HerPurs
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Phone: +1 (737) 257-0981
Business Email: support@herpurs.com
Business Address: 5900 Balcones Dr, Austin, Texas 78731, USA