Last updated: October 10, 2026
At HERPURS, we want you to shop with confidence. If something isn’t right for you, this policy explains how returns work and how to request one.
1. Return Window
You may request a return within 30 days of receiving your order.
Requests made after the 30-day period may not be accepted.
2. Return Eligibility
To qualify for a return, the item must:
- Be unused and in its original condition
- Be returned in its original packaging
- Include all original tags, straps, accessories, and anything else supplied with the product
- Include your order number or other proof of purchase
Items that have been used, worn, washed, altered, or damaged after delivery are not eligible for return.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please reach out as soon as possible. Email support@herpurs.com with:
- Your order number
- A description of the issue
- Clear photos of the product and packaging where applicable
We will review the issue and share the appropriate return instructions. Where applicable, HERPURS will provide a prepaid return shipping label for an approved damaged, defective, or incorrect item.
4. Returns Due to Personal Preference
If you’re returning an item because you changed your mind or ordered the wrong product, color, or style, you are responsible for arranging and paying for the return shipping. Original shipping charges, if any, are not refundable for preference-based returns.
5. Restocking Fee
HERPURS does not charge a restocking fee.
Restocking Fee: $0
6. How to Request a Return
Step 1 — Contact Us
Email support@herpurs.com with your:
- Order number
- Item you’d like to return
- Reason for the return
- Photos, if the item arrived damaged, defective, or incorrect
Step 2 — Receive Return Instructions
Our support team will review your request and normally aims to respond within one business day. Please don’t send anything back before receiving return instructions from HERPURS.
Step 3 — Send Your Return
Once approved, pack the item securely with its original packaging, tags, straps, accessories, and included items, and send it to the approved return address our team provides. We recommend a trackable shipping service and keeping your receipt and tracking details until the return is complete.
7. Refunds
After your return arrives, we will inspect it. If it meets this policy’s requirements and is approved, the refund will go to your original payment method within 7 business days. Your bank, card issuer, or payment provider may need extra time before the refund shows in your account. Refunds can’t be sent to a different payment method.
8. Exchanges
HERPURS does not currently offer direct exchanges. If you’d like a different product, color, or style, simply return the original eligible item under this policy and place a new order.
9. Non-Returnable Items
The following are not eligible for return:
- Personalized or custom-made items
- Final-sale or clearance items clearly marked as non-returnable before purchase
- Items that have been used, worn, washed, altered, or damaged after delivery
- Items returned without required original packaging, tags, straps, accessories, or included components
These restrictions don’t apply when an item arrived damaged, defective, or incorrect.
10. Customer Responsibilities
Customers are responsible for:
- Requesting a return within 30 days of delivery
- Returning eligible items unused and in original condition
- Including original packaging, tags, straps, accessories, and included items
- Providing an order number or proof of purchase
- Paying return shipping for preference-based returns
- Following the return instructions provided by HERPURS
Returns that don’t meet these requirements may not qualify for a refund.
Need Help?
Questions about a return or refund? Contact HERPURS:
Email: support@herpurs.com
Phone: +1 (410) 340-6542
Customer Support Hours:
Monday–Friday
9:00 AM–5:00 PM Eastern Time
We aim to respond to customer inquiries within one business day.
Business Information
Store Name: HERPURS
Operated by: ATOZEE LLC
Business Address:
ATOZEE LLC
7200 Alden Way Apt 1023
Hanover, MD 21076
United States
Email: support@herpurs.com
Phone: +1 (410) 340-6542
Website: herpurs.com